Win customers with enthusiasm and impress customers with integrity
Chinashop will be held in Kunming from November 1st to 3rd
First, win customers with enthusiasm
Hospitality is the basis for retailers to do business well. Therefore, retailers must maintain a certain affinity, treat customers as sincere and kind, friendly and friendly, and be able to win the support and trust of customers, thus boosting business development.
Second, impress customers with integrity
Integrity is the traditional virtue of the Chinese nation. It is the basic principle and the bottom line of being a human being. As the saying goes: "A gentleman can’t chase after a word," "The words must be done, the line must be fruitful," "There is no way to believe without knowing it." This is the importance of emphasizing integrity. A person who speaks integrity and credit can impress customers and gain the trust of others.
The first is to strictly control the quality of goods. Jiang XX insists on purchasing goods from the formal channels, and all the purchased goods are invoiced, ensuring the quality of the goods handled in the store from the source, and preventing counterfeit and shoddy goods from entering the counter. Taking cigarette business as an example, for many years, he has always insisted on purchasing from the county company or other wholesale department of cigarettes, ensuring the quality of cigarettes, and resolutely refused to buy gift cigarettes and human smoke. The cigarettes that customers buy from his store are genuine, and there has not been a business dispute due to the quality of cigarettes. Strictly control the quality of goods and make a penny of goods. This is one of the best manifestations of good faith management.
The second is to strictly abide by the promise. In the business, sometimes I will meet some customer requests or entrust him to do things. Jiang XX is both enthusiastic and cautious. One of the things that is generally available is that he will be able to agree quickly and unambiguously. Things that you can’t do are not easily promised. In his words: "I am counting on the customer’s words and sentences, and promises to make a promise to the customer. It will be cashed on time and will not be allowed to lie." At the beginning of the listing of Huangshan Dahong in 2014, at that time, for many customers. Still very strange. Jiang XX is boldly operating, and said to the customers that the quality of this smoke is good, you can sell some home to try it out first. Anyone who feels dissatisfied or feels that the taste is not suitable can be returned. It is his sincerity that has made many smokers enthusiastic, and for a time, Dahong’s printing sales are optimistic.
The third is to strictly regulate business operations. In his business, Jiang XX is increasingly feeling that a retailer wants to have a good business and must impress customers with integrity. So how do you talk about integrity? In his view, strict regulation of business conduct is also one of the performances of honesty. In addition to strict quality control and compliance with commitments, the main thing is to be fair and just. He can do the same regardless of men, women and children, or acquaintances. Do one is one, two is two, and one set behind the wrong face. It is his standard operation that left a good impression on customers, increased trust, mutual reputation, and won more customers. The business has been good.
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