Pay attention to details and retain customers
A few years ago, my family had an old customer who had a very good personality. When I was buying things, I never picked anything, I didn’t bargain. The credit card was never a thing, and I sent a lot of money in a year. . This kind of good customer was actually lost in my carelessness and upset.
At 9:00 pm in the evening, I feel so tired after a busy day. My legs are particularly sore and I want to rest early. I can’t bear to close. In the tangled state, another drunkard came. The body wobbles and his mouth is still open. I am extremely annoyed, but I feel helpless. Good words are greeted with good words, and bear the rudeness of drunkards. It was hard to send the drunk away, and my mood was terribly bad.
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At this time, my old customers came. Since I didn’t adjust my emotions in time, when he finished his calculations, when he asked me, was he correct? I did not calm down to re-count it again, with emotions and shouted to him: can not be wrong, when I miss you? He looked at me and lifted things. He left without saying a word. In the next few days, he never came to my shop again. I didn’t care at first. After a week, I realized the seriousness of the problem. I have a cigarette from other provinces and cities in the store. The profit is OK. It is not popular in our country. However, this old customer of my family, he likes to smoke, and basically keeps the amount of one box per day. I can sell at least three items per week. To this end, the client manager also saw me for another look.
In view of this, I began to reflect on it. I carefully recalled the scene of the day. In the end, I was annoyed and died. I thought that I was ten dollars more in irritability. Perhaps this is not the most important thing. The most important thing is my attitude at that time. Later, I returned the money back to him. However, this matter has already reached the point where there is no room for recovery. Since then, he has not come to my shop.
In June and July, a new customer was engaged in the decoration of my store. A pack of ten cigarettes per day was accompanied by a few bottles of water. I am happy that there is one more old customer in the store. But the business was not long. The business was busy on that day. When he came to buy cigarettes, other customers were disturbed. I calculated the wrong account and calculated the amount of ten yuan less. Without saying anything, he left. When I was idle, when I put a "movie" in my head, I found that I was looking for someone’s ten dollars more. Although I was uncomfortable, I comforted myself and wanted to open a bit and I wouldn’t care about it. If he comes again, I pretend not to know. For so long, I also made a lot of money for others, and when I was invited, at least one old customer could be retained. Tell me the truth. I was wrong. Since then, this person has never been to my shop.
An extra $10 and a $10 loss caused me to lose my customers. People often say that the details determine the success or failure. My details have caused me to lose two old customers. In the course of business, the majority of their colleagues must pay attention to details. Do not overlook the details of Xiaoyan. One of your nuances may just touch people’s sensitive areas, leaving hidden dangers and leading to the loss of our customers. It seems that it is not worth the candle.
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