Fengchao mandatory pickup fee? Responding that the user has the initiative to choose
Many consumers have encountered the problem of “charge” in the process of picking up the courier. There are Beijing consumers who spit the channel, and the express delivery cabinet that has been free from the bottom of the house has suddenly started charging. In the message that he received the receipt reminder, the courier “charges 0.5 yuan/day for more than 24 hours”.
After a Hangzhou consumer came home from work, remembering that the courier had not been taken out of the day, he received the text message received by the mobile phone and went to the Fengchao Express Cabinet at the door of the community. After scanning the code with the mobile phone, the page that directly inputs the pickup number will be directly replaced by the page information of "Your parcel has not been paid for 1 yuan." His WeChat scan code paid 1 yuan before he could take the courier.
For the "Fengchao Express Cabinet Charges" encountered by consumers, Fengchao official said that some reports were inaccurate and there were malicious speculations and flaws. Fengchao official Weibo also responded to the issue of fees.
Fengchao official Weibo said that when users pick up the pieces, they can choose "free pickup" or "scan code" to encourage Fengchao to pick up the pieces, non-mandatory charges.
Fengchao also said that the company’s original intention is to make the last mile express delivery parts convenient, intelligent and unmanned. It solves the problem that the customer is not at home and self-service mailing at any time. At the same time, the end delivery logistics efficiency is improved. To improve the delivery efficiency of couriers, Fengchao will continue to listen to the voices of users, constantly improve and upgrade, and continue to explore and try new ways to create a more comfortable experience.
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