Account Success, Jun Zhang, shared their insights on retail digital intelligence.
Recently, David Ren, Partner and Chief Strategy Officer of DMALL, and Jun Zhang, Head of Customer Success of Key Accounts in Retail Industry of Flying Book, shared their experiences and achievements in digital transformation of the retail industry, and discussed the core value of digital transformation of the enterprises in the theme of "Leading Digital Retail".
According to retail fair, in today's digital wave, enterprises are facing key challenges and opportunities. Taking retail enterprises as an example, they need to compete with e-commerce and even catering and other cross-industry businesses, user operations are undergoing fundamental changes, and the products and supply chain have to be adjusted accordingly, which is indispensable to digitalisation in order to reduce costs, improve efficiency and win advantages. Digital infrastructure is the foundation and the first step to realise that everyone is online, everything is online, everything is online, so that all factors of production are online, and on this basis, we can embrace intelligent new technologies, such as AIGC technology, in order to be able to play a greater role. Multi-point DMALL provides one-stop digital intelligence services for brick-and-mortar retailers, including members, shops and supply chains.
Ren Zhongwei stressed that through the multi-point system, enterprises can optimise the operation process to achieve "data-driven, task-to-person, level-by-level solution, real-time response". "The system has some intelligent decisions that need to be followed up and executed by employees, the task will be assigned to a special person, and if the completion is not confirmed within a certain time limit, it will rise to the leadership level by level to guarantee the completion and truly realise data-driven."
According to retail fair, digital transformation is a key way to drive business growth and enhance competitiveness. Take the "automatic ordering" function as an example, a shop thousands of tens of thousands of SKUs of goods, ordering in the past rely on human experience, but now the system can be based on the past precipitation of data, combined with the algorithmic model, to carry out accurate sales forecasts, to achieve the automatic ordering, to release the manpower, and at the same time, to reduce the rate of shop out-of-stock, reducing the number of days of inventory turnover. Some of MultiPoint's mature partners have seen their inventory turnover days drop to around 20 days, far below the industry average of 40 days.
Multi-point DMALL is a technology company that specialises in providing digital transformation services for brick-and-mortar retail, and Ren Zhongwei introduced that in order to better serve customers, it is first necessary to improve its own internal digital capabilities, and thus as early as 2019, it established a cooperation with Flying Book, using this collaborative tool to dramatically improve communication and office efficiency. At the same time, as a SaaS company that also provides services for enterprises, multi-point DMALL and Flying Book are also carrying out more cooperation, through certain interoperability, so that retail enterprises can "use multi-point for business and Flying Book for office", to enhance the efficiency of digitalisation.
According to retail fair, Multi-point DMALL is currently the largest retail cloud solution provider in China and Asia, and has provided digital transformation services for DF Group, Metro Group Europe, Guangdong 7-Eleven, Rosen China, Metro China, Fat Donglai and other retail enterprises, with business covering seven countries and regions.
Source:零售网